Ethical and Professional Practice Policies
All clients have the right to receive an ethical and professional counselling service. Limestone Counselling is committed to the Australian Counselling Association Code of Ethics & Practice. This document is available in the office and online here.
Clients are encouraged to discuss any ethical concerns with the counsellor and ask questions. Practices and policies are outlined at the beginning of the first session, and revisited as required. The consent form provided at the first session outlines practices and policies, and requests the client’s consent to counselling therapy and associated correspondence.
Access to information
Clients have the right to request access to their session notes and to have knowledge about the counsellor’s qualifications and experience.
Quality of Service
Counsellors are responsible for committing to evidence-based practice, for operating within their expertise and experience, and for engaging in ongoing training and supervision. Service may be terminated by the client or counsellor if either party believes that the counselling relationship is not appropriate for the client’s needs. Personal handover to another professional is offered as needed.
Payment is due at the time of the session. Non-payment will result in terminated service.
NDIS clients are charged as per the current NDIS Price Guide. Plan/agency-managed or NDIS-managed NDIS clients will receive a separate Service Agreement detailing costs and invoicing.
Payment may be made by
cash (if using correct change please)
EFTPOS with credit/debit card
credit/debit card over the phone
direct bank transfer
Appointment reminders and cancellations
Appointment reminders are sent 4 days prior to appointments. Cancellations should be made with more than 48 hours’ notice, so that appointments may be offered to someone else in need. Non-attendance without notification or cancellations within 48 hours may result in pre-payment being required for future appointments.
Full fees are charged for NDIS appointments cancelled with less than 48 hours notice, as per the Service Agreement and Price Guide.
COVID-19 and Influenza vaccinations received * COVID-19 government infection control training completed
COVID-Safe Business Checklist in practice and available on request * All government guidelines adhered to in the event of local outbreaks